Outlook Desktop
Open Outlook (desktop) and complete the following steps:
- Click File > Account Settings > Account Settings.
- On the Email tab in the list, click the Exchange account type, click Change
- Ensure Use Cached Exchange Mode is ticked
- Click More Settings
- On the Advanced tab, under Open these additional mailboxes, click Add, and then enter the mailbox name of the person whose mailbox that you want to add to your user profile
- The new mailbox should show up in the folder list under your other accounts
Outlook Web (OWA)
- Login to your account at outlook.office.com
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Right-click your name in the folder list, and click Add shared folder.
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In the Add shared folder dialog box, type the name of the mailbox that you have been provided access, and click Add.
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The mailbox appears in your Outlook Web App folder list.
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